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Note: Minimum of 4 characters for the Canadian postal code and 5 characters for the US postal code


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Instructions to complete the Canada Customs Invoice


1.Indicate the name and address of: a) the person selling the goods to the purchaser; or b) the person consigning the goods to Canada.



2.Indicate the date the goods began their continuous journey to Canada.



3.Use to record other useful information (e.g., the commercial invoice number, the purchaser's order number).



4.Indicate the name and address of the person (company) in Canada to whom the goods are shipped.



5.The person to whom the goods are sold by the vendor.



6.The country through which the goods were shipped in transit to Canada under customs control.



7.The country of origin of invoiced goods is the country where the goods are grown, produced, or manufactured. Each manufactured article on the invoice must have been significantly transformed in the country specified as the country of origin to its present form ready for export to Canada. Certain operations such as packaging, splitting, and sorting may not be considered as sufficient operations to confer origin.



8.Indicate the mode of transportation and the place from which the goods began their uninterrupted journey to Canada.



9.Describe the terms and the conditions agreed upon by the vendor and purchaser.



10.Indicate the currency in which the vendor's demand for payment is made.



11.Indicate the number of packages.



12.The following information must be provided:



        a) Kind of packages - Indicate the kind of packages (e.g., cases, cartons).



        b) Marks and numbers - Indicate the descriptive marks and numbers imprinted on the packaged goods.         The marks and number must be legibly placed on the outside of all packaged goods if possible.         However, the following classes of shipments do not require marks and numbers:



1) shipments forwarded by parcel post;



2) goods shipped in bulks, that are not packaged, but merely wire-bound, tagged, or fastened together in lots.However, the number of pieces, bundles, bushels, etc., must be shown on the invoice; and



3) agricultural equipment and machinery, or machinery parts, when shipped loose. However when in packages,the invoices must show the numbers and descriptions of same.



c) General description and characteristics - Give, in general terms, a description of the merchandise (.g., textiles, auto parts) and show a proper identifying description in commercial terms (i.e., style or code numbers, size, and dimensions) as known in the country of production or exportation. The condition of the goods, if other than new, must be given on the invoice, and, if applicable, the following information shown:



1) other than prime quality goods;



2) remnants;



3) job lots;



4) close-outs;



5) discontinued lines;



6) obsolete goods; and The Strength To Carry Your Reputation TM



7) used goods.



13.Indicate the quantity of each item included in the description field in the appropriate unit of measure.



14.Provide a value in the currency of settlement (as defined under Field 10) for each item described in the description field.



15.Indicate the price paid or payable in the currency of settlement (as defined under Field 10) for the number of items recorded in the quantity field when they were sold by the vendor to the purchaser. Where there is no price paid or payable for the items recorded in the description field, N/A should be indicated.



16.Show both net and gross weight.



17.The total price paid or payable for goods described on the invoice or on the continuation sheet if used.






19.Indicate the name and address of the person or organization shipping the goods to the consignee/purchaser.



20.Where the invoice is completed on behalf of a company, the company's name and address must be indicated. The name of the person completing the invoice may also be indicated. Invoices completed on behalf of individuals must indicate the name and address of the person completing the invoice. This field may be left blank if this information is provided elsewhere on the invoice.



21.Give the number and date of any ruling applicable to the shipment.



22.Indicate the currency used when Field 23 or 24 is applicable.



23.Indicate any transportation charges, costs for construction and/or export packing charges included in Field 17.



24. Indicate any transportation charges, costs for construction and/or export packing charges not included in Field 17.



25. Check boxes if any royalty payments were paid or payable by the purchaser; and/or the purchaser supplied to goods or services used in the production of these goods.



Filing a Claim 


Only the shipper, consignee or third party who has claim or title to the goods may file a claim. To file a claim please visit https://www.herculesfreight.com/Forms/ClaimsForm and complete the form provided. Please note, all required information will be marked with a red asterisk and will need to be completed in order to successfully submit the claim form.


Time Limits 

The bill of lading contract specifies that we must receive a claim within nine months after the delivery of property or, in the case of nondelivery, within nine months after a reasonable time for delivery has elapsed. Shipments originating in Canada are subject to these Canadian Bill of Lading Contract Terms and Conditions: Notice of loss or damage must state the origin, destination, date of shipment and estimated amount of the claim. Notice of claim must be given in writing to the originating carrier or the delivering carrier within 60 days after delivery or, in the case of nondelivery, within 9 months of the shipment date. A final claim statement must be filed with a copy of the paid bill within nine months of the shipment date.


Documentation Requirements 


You must provide: A claim statement, indicating the merchandise that was lost or damaged and how the amount of the claim was determined. A bill of lading or copy of the delivery receipt proving that Hercules transported the goods. A delivery receipt with loss or damaged notated on it. An invoice or other document establishing your cost for the lost or damaged goods or an invoice for repairs made to restore the merchandise to its original condition. The following documents by themselves are insufficient to file a claim: Bad order reports Appraisal reports Notations of exceptions on delivery receipts Inspection reports or requests Proof of delivery requests


Our Handling of Your Claim 


After we have received your claim with the proper documentation, we will acknowledge its receipt.The freight invoice must be paid prior to the opening of your claim file, and from initiation of the file we attempt to settle the claim within 30 days. Investigating some claims may take longer. If your claim cannot be settled within 120 days Hercules will notify you immediately regarding what you can do to conclude your claim. Hercules will keep you informed at 60 day intervals should this be the case. If a delay occurs we thank you in advance for your understanding. Should you feel the delay is excessive please contact us at 800.621.8723. As a service to our customers and to assist in protecting your interests, we have drafted the following summary of basic freight receiving and claim processing requirements.


1.On receiving a shipment identify and sign for all apparent exceptions in the presence of the delivery driver. Do not sign for a shipment on a "subject-to-inspection or recount" basis. When a shipment changes hands, apparent exceptions should be explicitly noted by the receiver.

2.If there is a problem noted upon receipt of a shipment, immediately call your local Hercules office and request a formal carrier inspection. An inspection is required to give an authorized carrier representative the opportunity to confirm exceptions, and to determine probable cause. Formal requests for inspection must be made no later than 15 days after date of delivery. All packaging must be retained for examination. 

3.Once the inspection is made, take steps to minimize the loss. Undamaged goods should be taken into stock. The consignee should take steps to salvage or repair damaged merchandise. Consignees should be cognizant of the fact that it is their legal duty to minimize a loss no mater who or what caused the damage. If salvage is refused or turned over to the carrier, the claimant may only be entitled to the salvage proceeds as realized by the carrier if, after investigation, it is determined that there is no carrier liability. 

4.Failure to note exceptions at time of delivery or to request an inspection within the prescribed time limit may result in the denial of any claim. 

5.After determining the value of your loss, prepare your claim and submit it directly to the address provided on the claim form. Claims should be presented promptly to commence investigation while facts are reasonably "fresh" and to prevent time bar declinations. Under statutory conditions of carriage, written notice of pending claims must be provided within 60 days of delivery. 

6.Claimants causing delays in providing proper documentation are subject to a 25% reduction off the original claim submission.


Claims are assertions of liability from one party to another and each claim is subject to investigation and adjustment on its individual merit. Shipments move under separate contracts of carriage, therefore claims should also be submitted individually for each shipment involved to facilitate carrier investigation and processing.